• Home
  • /
  • What our clients say

Case Study

Severnt Trent Water are one of the largest of the 10 regulated water and waste water companies in England and Wales. They provide high quality services to more than 4.3 million households and businesses in the Midlands and mid-Wales. They employ just over 5000 employees and call upon the services of some 4,500 contractors.
Paul Knight has been involved with 2 major projects for the business which continue to run to this day.

1. Development and delivery of a bespoke 2 day training course on managing the health and safety risks associated with contractors and suppliers.

2. Development and delivery of a bespoke training course to assess manual handling tasks using the HSE’s MAC system.


Following the withdrawal of Aviva from the health and safety training market place, we in Severn Trent Water had a dilemma, as they were the providers of our in house managing contractors and suppliers training course. Fortunately, Paul Knight was the lead and developer of that course content and its delivery and was able to continue providing that level of service to us. The course content is excellent and the feedback we get consistently from delegates is about the high standard of delivery from Paul. Additional courses developed with Paul recently include manual handling risk assessment and a review of the content of the managing contractors course, to incorporate CDM 2015 changes and changes to our organisational structure. What comes across consistently is the back ground effort Paul puts in to understand the subject matter and the specific work place scenarios that we have in Severn Trent Water, which means the course content delivers the specific needs of our business to the right standard. Course delegates’ feedback is consistent about high quality content and delivery, all that we need to hear as a FTSE employer that takes health and safety seriously.

Steve Christian, Health and Safety Manager, Severn Trent Water,


Case Study

The NFU champions British farming and provides professional representation and services to its Farmer and Grower members. The organisation, with its head office in Stoneleigh, has a network of national offices and has some 55,000 members across England and Wales.

Paul Knight provided health and safety training for the NFU Head of Compliance and was her tutor for the NEBOSH National General Certificate in Health and Safety.

ARC has carried out a HSG 65 gap analysis and created a detailed action plan to help steer the NFU in terms of health and safety management. ARC has also provided temporary competent person support services on an interim basis during appointments of various Health and Safety Managers.

ARC remains a trusted source of specialist health and safety advice to the NFU.


“NFU were seeking a new Health and Safety consultant 18 months ago, initially to carry out an external audit of the NFU’s Health and Safety system. Paul Knight proved himself to be an excellent choice. Due to staff changes, rather than carrying out an audit, Paul recommended that he undertake an HSG 65 gap analysis, which was carried out promptly and effectively. It provided a real insight into the areas of the NFU’s health and safety system, which required improvement. Paul also provided temporary competent person support services for a brief period while we recruited a new Health and Safety Manager and he supported the NFU through the selection process.

Paul has an excellent approach. He can communicate well at every level of the business and his advice is always clear and pragmatic. In addition Paul is very reliable – he responds to queries quickly and efficiently. The HSG 65 gap analysis work, which Paul carried out for the NFU last June was extremely helpful to the business and has assisted the NFU in improving Health and Safety across the organisation. We look forward to working with ARC in the future.”

Tamsin Richards, Head of Compliance


Case Study

Marie Curie is a major UK charity that provides care and support for more than 40,000 people living with a terminal illness and their families in the UK each year. The charity has hospices and retail premises throughout the UK and additionally delivers care in peoples homes via a network of professional nurses and helpers. The charity has its own internal Health and Safety Manager.

Paul Knight developed a bespoke audit template and program, which is still in operation today. He has also been involved with several training and consultancy projects.

Training projects have included the development and continued delivery of:
a 2 day manual handling key trainer course
a 1 day managing contractors and permit to work course
a senior management course for the Exec Board
Specific consultancy projects, in addition to the main audit work, have included:
  • • the development of polices, procedures and documentation for permits to work
  • • a contractor management audit
  • • the examination and operational improvement of the Health and Safety Group


Paul’s professionalism and passion for health and safety, combined with an ability to engage people at all levels of the organisation means that Paul remains a source of trusted advice to the charity’s Health and Safety Manager.

Paul is very easy to work with and regularly goes “above and beyond” in his work for the charity meaning that value for money is assured.

The projects that Paul has worked on to date have helped the charity make significant steps forward in health and safety management standards generally and specifically in relation to contractor management and permit to work systems.

I look forward to continuing to work with Paul in the future.

Claire Guise, Health and Safety Manager